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Can't login to support portal

Expert
Posts: 232
3982     0

Is it just me? My colleague is struggling too. There doesn't seem to be a way to easily report this to Infoblox...

 

ib support portal error.jpg

Paul Roberts
PCN (UK) Ltd

All opinions expressed are my own and not representative of PCN Inc./PCN (UK) Ltd. E&OE

Re: Can't login to support portal

Expert
Posts: 229
3983     0

No issues here on the other side of the pond.  Have you tried calling or emailing Support?

Re: Can't login to support portal

Expert
Posts: 232
3983     0

Must be something weird going on here, IE works but not Chrome. I've got what I wanted now, will try clearing cookies and restarting chrome. Cheers.

Paul Roberts
PCN (UK) Ltd

All opinions expressed are my own and not representative of PCN Inc./PCN (UK) Ltd. E&OE

Re: Can't login to support portal

[ Edited ]
nashimir
Techie
Posts: 2
3983     0

I can't login to my support account. I have tried different browsers. I have tried reseting my password. Seems like my account is locked like other users,who have the same problem. even i saw on my channels like: Bluestacks Lucky Patcher Kodi Please help.

 

<Moderator> External links removed

Re: Can't login to support portal

Adviser
Posts: 60
3983     0

I have had this same issue several times, most often with Firefox.  I use an add-in called Web Developer which has many browser tools.  I use the Cookie tools to delete Domain and Path cookies.

Re: Can't login to support portal

Adviser
Posts: 60
3983     0

Oh, and I've created at least 2 tickets to Infoblox requesting that they look into the issue, and they always say to use a different browser...  lol

Re: Can't login to support portal

TTiscareno Community Manager
Community Manager
Posts: 361
3983     0

The Support Portal did have some recent issues but my understanding is that those were resolved already. If you are unable to login and need assistance with resetting your account, you may need to call the Support # and get assistance over the phone.

 

https://support.infoblox.com/app/answers/detail3/a_id/75

 

Regards,

Tony

Re: Can't login to support portal

Expert
Posts: 232
3983     0

After I cleared my cookies in chrome I was able to log in again.

Paul Roberts
PCN (UK) Ltd

All opinions expressed are my own and not representative of PCN Inc./PCN (UK) Ltd. E&OE
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