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Downgrade and https access lost

Techie
Posts: 8
4029     0

Hi, 

 

I'm working for a customer, and we did a downgrade to nios-6.8.2-214008-2013-08-15-17-49-50_x86_64.bin because the main grid it's using that version, the device is a 820 and theorically it's supported... 

 

The process seems to works fine but after the reboot we lost the access via HTTPS... Have any one any idea about wich procedure we can follor to check "remotely" it the device it's KO, completly KO....

 

I post this here, because the contact with Support Services is through the customer and they need a lot of time for openning a new case...

 

Thank you very much!

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Re: Downgrade and https access lost

Expert
Posts: 260
4030     0

Have you tried doing a reset on it? I have downgraded 820's before and not had this problem. What about http? ssh?

Paul Roberts
PCN (UK) Ltd

All opinions expressed are my own and not representative of PCN Inc./PCN (UK) Ltd. E&OE
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Re: Downgrade and https access lost

Moderator
Moderator
Posts: 62
4030     0

You posted this in the NCCM forum.  You may want to post in the DNS DHCP IPAM forum.

@DaveSignori
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Re: Downgrade and https access lost

Techie
Posts: 11
4030     0

Were you actully able to make member join the grid or not after downgrade?

You lost GUI access immidiatly after downgrade of after you make member join the grid?

 

 

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Re: Downgrade and https access lost

Techie
Posts: 2
4030     0

I would try accessing the device via SSH or console.

 

I assume you want to join this device to the existing grid. If so, I would start by issuing the "show network" command, to make sure the network settings are accurate. Update if needed with "set network". Once network settings are verified and, if needed, updated run a "set membership". Watching the join attempt via console can be helpful should the join fail.

 

Should all of the above fail I would reset the appliance with a "reset database" command, then proceed as above.

-
Duncan
Support Engineer
Infoblox
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