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NetMri hangs

Guru
Posts: 72
1640     0

Hello. We have just about 1900 switches on NetMri trial (from Appliance-switchport manager). When theres a widespread issue affecting like 1500 ports, NetMri just hangs with a "loading" sign upon clicking the issue. What can be done about this? I doubt we can convince the board on investment in a product that can not deliver the results it says it has. What browser should one use? Currently i use Iexplorer. Also - when hovering above an issue this little box describing the problem seen, just appears in around 5 sec.' Sometimes theres far to much info to read in 5 seconds. Is there a way to increase the time the pop up is visible?/Jan - Denmark

Re: NetMri hangs

Adviser
Posts: 418
1641     0

Please try Chrome or Firefox 17 ESR(this is the supported browser)

Are you using an 1102?

You should also look at calling our support line.

 

Thanks,

Sif

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Re: NetMri hangs

Guru
Posts: 72
1641     0
Network Automation Version :6.7.2.15
API Version :2.8
Model :IB1102A

We are on a Trial license. I dont think this could be causing the issue?

Re: NetMri hangs

Expert
Posts: 81
1641     0

Hi Veijing,

Have you tried to do this task at another computer?

Perhaps a bad browser configuration?

Rgds,

Paulo Elias Jr.

Re: NetMri hangs

Expert
Posts: 81
1641     0

Veijing,

 

There's a limitation about trial (temporary) licenses:

*** Admin Guide Information ***

A 60-day evaluation Switch Port Manager license supports up to 200 devices and 10,000 switched
interfaces.
• A 60-day evaluation Full NetMRI license supports up to 200 devices and 10,000 interfaces of all types,
including switched interfaces.
 
Rgds,
Paulo Elias Jr.
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