05-29-2018 02:42 AM
I need your help for my appliance NetMRI in compliance.
I have a policy using the raw XML editor and I have deployed this policy for a group.
NetMRI using this policy for check the compliance of my devices on this group.
But, the result of check for certain devices finished with status UNKNOWN..
Error message : Could not evaluate rule logic: No running configuration is available for this device.
However, on device viewer -> Configuration management I have the configuration file !
And when I run the policy manually, with the same device, I have a good result of compliance (pass, error, warning, ...)
Thank you for you help.
Solved! Go to Solution.
05-29-2018 12:02 PM
I had a similar symptom for which I still have an open case. One possible cauase was a race condition seen in 7.2.1 and 7.2.2 caused by a device becoming unlicensed and then quickly relicensed. There is a hotfix for that. But that was not my situation.
The cause of the "unknown", as listed in the PV detail was that the stored config was "out-of-date", even though SNMP polling (ccmHistory) showed that no changes had been made since the last stored revision.
05-30-2018 09:43 AM
I have also the devices with error message :
Could not evaluate rule logic: The running configuration for device is out-of-date.
Last Retrieval Attempt: 2018-04-17 21:00:37 +0100, Last Successful Retrieval: , Running Config Last Change as reported by SNMP: 2018-03-20 19:01:20 +0100
05-30-2018 10:27 AM
06-01-2018 07:22 AM
Yes, I have the configs in the UI. But the same error message.
So, I have open a case for this issue.
03-14-2019 02:39 PM
I to am getting this error message on 7.3.1. The UI has a config shown, and the last checked date/time is updated. I changed the config and forced a new getconfig, but the config didn't update.
The creditials are good.
Did the opened case get completed and a fix issued?
03-14-2019 06:41 PM
For comparison in the config collection, have you tried forcing a "Discover Now" on the device? That runs the internal CCS script which is used for config collection of various device types.
03-15-2019 06:35 AM
I did the discover now and everything looked like it collected correctly, even the config, but no new config is showing in the Config Explorer.
something else could be amiss here, since it is our lab environment. I may need to open a case on it.