Infoblox Community

#5082: Recommended Customer Procedures for Accepting RMA Shipments Part B : Software Function Check

Problem Summary


You have received your RMA / Replacement equipment and it is not functiona (working as expected).


Customer Environment


Any RMA situation involving Infoblox NIOS appliances.



ALL versions of NIOS



When RMA replacement equipment is not functional.




Please use this attached Recommended Customer Procedures for Accepting RMA Shipments to open a case with Infoblox Support.

This 2-part series of documents aims to provide Infoblox customers and partners with guidelines to check the replacement product or parts for damage during shipment, defects or Dead-On-Arrival (DOA) situations.


Part A: Hardware Check.  


Part B: Software Function Check.  See attached document.


o Function/Specification Confirmation Test

o Function/Specification Confirmation Test via GUI



Infoblox Blogs
The company blog focuses on company updates, product announcements, and related topics covered by many of our...
The Infoblox Support Central Blog highlights recent Knowledge Base (KB) Articles meant to help customers answer...
Check out the Infoblox Security Blog to learn about various challenges our customers share with us, what Infoblox is...
IPv6 adoption can be intimidating. Even people with years of networking experience may break into a sweat thinking...
The Infoblox Community Blog highlights new features, functionality and information related to events, products and...