INFOBLOX & SERVICENOW INTEGRATION TEMPLATES, DEPLOYMENT GUIDE & DEMO VIDEO.
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Registered: ‎06-21-2017
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Hello,

 

Infoblox and ServiceNow: Modernizing the IT service management outlook

By consolidating your on-premise IT tools to a modern, easy-to-use service management solution in the cloud.

 

  • Resolving Network Issues at light speed:

Eliminate calls before they occur with self-service, proactively prevent issues by assessing product or service health in real time, and engage the right resources to fix issues fast.

 

  • Consumerize the Employee Network Experience:

Provide a single place for network and security teams to quickly and easily get the HR services they need.

 

  • Build Business network and security decisions at light speed:

Automate processes and orchestrate actions across the network enterprise, reuse components and integrations, and delegate application development with easy-to-use resources and drag-and-drop tools.

 

  • Eliminate network Service Outages:

Proactively identify network and security issues and pinpoint disruptions with automated orchestrate remediation.

 

In the attached documents you will find the templates for the ServiceNow integration in PDF and txt format. The templates are provided “as-is” and should be tested in your lab environment and modified as needed before implementing them into production.

 

The templates require extensible attributes described in the table below. It is recommended to inherit attributes with the default values from the network view level.

 

Extensible Attributes

Description

ServiceNow_LastIncidentSentAt

Provides the last time an asset sent an incident to ServiceNow.

ServiceNow_Add_Incident

True or False. Defines if an object should create an incident on ServiceNow.

ServiceNow_Event_ID

Provides the Incident number of the last Incident sent to ServiceNow.

ServiceNow_SYS_ID

Provides the unique ID of the asset on ServiceNow.

ServiceNow_Sync

True or False. Defines if and asset should be added to ServiceNow when created.

ServiceNow_SyncedAt

Internal attribute. Provides the time that an asset was created on ServiceNow.

ServiceNow_Table

Internal attribute. Provides the ServiceNow table that an asset was added to.

ServiceNow_Location

Custom field. Determines the location field for the ServiceNow table upon creation.