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Grid members upgrade to 8.4.7 to 8.5.4 test process ISSUE

Techie
Posts: 5
790     1
Hello everyone,
I recently tried to update the infoblox grid from version 8.4.7 to 8.5.4.
During the testing upgrade phase I had the following error:

error_test_grid_image.png
follows the logs:
[2022/03/23 12:48:18.641] (1860 /infoblox/one/bin/test_upgrade_util) : Starting
[2022/03/23 12:48:18.727] (1860 /infoblox/one/bin/test_upgrade_util) : Start mdxml translation
[2022/03/23 12:50:43.783] (1932 /infoblox/common/bin/mdxml_translate) mdxml_struct_callback.c:5874 mdxml_check_minimum_analytics_moduleset(): current_module_set 20191011 , g_analytic_license_exists = 0
[2022/03/23 12:50:43.783] (1932 /infoblox/common/bin/mdxml_translate) mdxml_struct_callback.c:5880 mdxml_check_minimum_analytics_moduleset(): minimum_analytics_moduleset_version = 20210620
[2022/03/23 12:50:43.783] (1932 /infoblox/common/bin/mdxml_translate) mdxml_struct_callback.c:5888 mdxml_check_minimum_analytics_moduleset(): The existing moduleset version 20191011 is not compatible with to be upgraded release and hence needs to be updated with moduleset version matching or greater than 20210620 and should be activated in order to upgrade.
[2022/03/23 12:50:43.783] (1932 /infoblox/common/bin/mdxml_translate) mdxml_struct_callback.c:5890 mdxml_check_minimum_analytics_moduleset(): general failure
[2022/03/23 12:50:43.819] (1932 /infoblox/common/bin/mdxml_translate) mdxml.c:433 __apply_translation_path(): Failure while converting to 'd6f1d7044aec2102e4647e4c3c20985c' in Dry run mode, Continuing to find all errors
[2022/03/23 12:50:44.444] (1932 /infoblox/common/bin/mdxml_translate) mdxml_translate.c:173 main(): The Current database from rtxml-md5 '8093a95a8170d694a38b51d97d01a15c' could not be translated to the New Version with md5 'd6f1d7044aec2102e4647e4c3c20985c'.
[2022/03/23 12:50:44.444] (1932 /infoblox/common/bin/mdxml_translate) mdxml_translate.c:177 main(): Number of errors during mdxml translation: '1'
[2022/03/23 12:50:44.444] (1932 /infoblox/common/bin/mdxml_translate) mdxml_translate.c:184 main(): general failure
[2022/03/23 12:50:44.460] (1860 /infoblox/one/bin/test_upgrade_util) : Database translation failed

could you tell me what error it is, how to fix it, if it is blocking or not?
thanks

Re: Grid members upgrade to 8.4.7 to 8.5.4 test process ISSUE

Authority
Posts: 12
790     1
Yes it is blocking. Turn in a support case, but I think you just need to update the threat analytics module.

Thanks,

Donald Rudder
Manager of TAM Accounts

Re: Grid members upgrade to 8.4.7 to 8.5.4 test process ISSUE

Techie
Posts: 5
790     1

why do you say "you just need to update the threat analytics module."? where does it appear that the problem is threat analytics module?

Re: Grid members upgrade to 8.4.7 to 8.5.4 test process ISSUE

Techie
Posts: 5
791     1

Hi Drudder,

so I just need to update the modules to the latest version? and then upgrade to release 8.5.4.

Are those in the photo the last modules to be upgraded?

thanks

latest_module.jpg

Re: Grid members upgrade to 8.4.7 to 8.5.4 test process ISSUE

Techie
Posts: 5
791     1
Hi Drudder,
The Threat Analytics feature is not active, and there are actually no licenses either i my grid... I don't understand why it gives me this error in the testing phase ..... since the feature is disabled. I can maybe try to do the same upgrade .... if it doesn't work, I perform a revert to the previous version

Re: Grid members upgrade to 8.4.7 to 8.5.4 test process ISSUE

[ Edited ]
Techie
Posts: 4
791     1

Hi Daniel,

 

it looks like most of Drudder's post are gone, so I have no view on the converstation except your answers to him.

 

It looks like there was a Threats Analytics installation before (since you mention the feature is not active and no licenses are in the grid) and it didn't got cleaned properly (by the system itself or so) when removing the feature/license.

 

I would make sure that in fact no licenses are installed (even expired licenses should be removed).

There is a possability that you would need to reboot your grid master in order for this effect (removing licenses/features) to take place... I had this before, and althoug I think you should not have to reboot your gridmaster, I had to do this...

 

But support should give you a final and definitive answer to this.

 

regards,

Jaip

Re: Grid members upgrade to 8.4.7 to 8.5.4 test process ISSUE

Techie
Posts: 5
791     1

Hi Jaip,

perhaps the system did not clear the threat analytics when the license expired.

So in your opinion it is enough that I reboot the grid master to cancel this feature.
does something change if the grid master is in HA ??

 

this is the license RPZ and logs

 

Grid-wide Licenses

License Type : Response Policy Zones
Expiration Date : Deleted
License String : XXXXXXXXXXXXXXXXXX=

 

Analytics_logs_daniele.txt:infoblox.log:[2020/06/15 16:27:51.137] (4862 /infoblox/analytics/bin/analytics_restart) analytics_restart.c:143 process_restart_request(): Missing RPZ license in the grid to start the Threat Analytics service
Analytics_logs_daniele.txt:infoblox.log:[2020/06/15 16:27:51.138] (4862 /infoblox/analytics/bin/analytics_restart) analytics_restart.c:149 process_restart_request(): Missing Threat Analytics license to start the Threat Analytics service
Analytics_logs_daniele.txt:infoblox.log:[2020/06/15 16:28:53.182] (6241 /infoblox/one/bin/monitor) snmp_trap.c:1392 one_send_snmp_trap(): Sending state change trap for 10.118.32.201 - Threat Analytics (Threat Analytics Service is inactive) from 125 to 125
Analytics_logs_daniele.txt:infoblox.log:[2020/06/15 16:28:53.182] (6241 /infoblox/one/bin/monitor) mail_send.c:282 one_send_snmp_trap_email_with_ack(): Trap category ThreatAnalytics email option is disabled, and will not be sent as an email

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