Facing error while connecting Mobile Device (Android and IOS) using Infoblox Endpoint

Question

I am trying to connect Mobile devices to Infoblox BloxOne DDI Endpoint but while configuring I am getting the error that provided email is not allowed for current account. Can someone help to debug it?

WildHorizon · Answer

Thanks for the clarification! That makes sense — adding the domain under Mobile Endpoint Domains fixed the issue. Appreciate the detailed steps!

bstafford · Answer

https://support.infoblox.com/s/article/Getting-an-error-Provided-email-is-not-allowed-for-current-account-when-installing-Infoblox-endpoint-on-Mobile-using-QR-code

The link above is to a KB article that provides the answer to this error.

It is mandatory to add the domain/s of the email addresses in the Endpoint Group - Mobile Endpoint Domains configuration.

Navigate to Configure>>Security>>Endpoints>>Select and Edit the Endpoint Group>>Mobile Endpoint Domains>>Add the Domain/s

vishalrajput · Answer