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Transferring a support bundle from an offline grid member
Customer Environment Offline Member still has network connectivity and can communicate with an FTP or SCP server NIOS Versions 6.7.0 and above 6.6.0 and above 6.5.6 and above 6.4.11 and above 5.1r6-11 and above Resolution Execute the following command from the CLI of the offline grid member. If the offline member is an HA…
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High Availability (HA) and network usage
Problem Summary How do I troubleshoot network issue with High Availability (HA) pairs? Customer Environment Infoblox appliances configured as an HA pair Versions All NIOS versions Cause When working with High Availability (HA) pairs of Infoblox devices, you may have to troubleshoot connectivity issues. For this reason,…
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NIOS Release Updates
Introduction: Infoblox NIOS 7.3.x software, coupled with Infoblox appliance platforms, enables customers to deploy large, robust, manageable and cost-effective Infoblox Grids. This next-generation solution enables distributed delivery of core network services-including DNS, DHCP, IPAM, TFTP, and FTP-with the nonstop…
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Network Event that includes interaction with DDI Infoblox solution
This particular KB article focuses on DDI solution planning and recommendations. If you are planning a network migration and/or upgrade which impacts your Infoblox solution, we recommend contacting your local SE for resource guidance and best practices recommendations. In terms of support, we recommend creating a place…
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Network Event that includes interaction with NetMRI Infoblox solution
If you are planning a network migration and/or upgrade which impacts your Infoblox solution, we recommend contacting your local SE for resource guidance and best practices recommendations. In terms of support, we recommend creating a place holder incident prior to the planned event. Infoblox has a specific list of…
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When upgrading, how do I find what NIOS version to upgrade to?
When you're considering upgrading your NIOS version, there may be multiple versions that you can upgrade to. When planning your upgrade, a good place to start is the Downloads section on the Infoblox Support site https://support.infoblox.com. Here, you can review the downloads that are currently available and obtain the…
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Maintenance licenses not generated after renewal / for new appliances
Due to the recent changes in the licensing methodology implemented, the maintenance licenses (NIOS and GRID Maintenance) will not be generated hereafter at the support portal to replace/update existing maintenance licenses (expired / about to expire) in the GUI. New appliances also will not generate maintenance licenses in…
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How to add / register a new user from your organization to the Infoblox support website?
To add / register additional users from your organization for the Infoblox support site: Provide the new user with the organization number and these instructions: 1. Please go to [www.support.infoblox.com]. 2. Click on "Sign Up" option below "Log in" tab. 3. Please enter your company email address. 4. Enter the Password…
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Installing Network Automation license files
You can install a license file from the CLI or from the Web user interface. However, Infoblox recommends that you install the license file from the CLI. As per the new feature in Support Portal, the NetMRI license file can be retrieved in 3 formats - Display to Screen, .txt & .csv format. Once the license file is…
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Mapping hardware IDs and generating licenses for VMware devices
Once a VM instance is created, a hardware ID is obtained. In order to generate licenses from the support site, this hardware ID should be associated with the VM software module and activated in the Support site. To map the hardware ID to its module: Login to the Support portal with the credentials. Go to 'My blox' tab and…
