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NetMRI Device Support
Device Support is similar to Device Baselining or Device Verification. Infoblox makes every effort to support as many devices as possible. An updated Device Support List is regularly published. For an updated list, select the following link https://support.infoblox.com and goto Tech Docs > Network Infrastructure Device…
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How to Reset CSP Login Password
The below steps are only for users with CSP Portal access (for customers having Active Trust entitlements). After getting the welcome email, if you forgot the password then you can use the below steps to Reset CSP account Login Password. From the CSP support page (), follow the below instructions. Click the "Forgot your…
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Customer migrations to ActiveTrust Standard: Detailed summary and FAQs
What is happening? Infoblox is currently in process of working with all customers who subscribe to our legacy DNS Firewall feed subscription to assist with migration to our new Active Trust / Infoblox Threat Intelligence Feed. Infoblox will be decommissioning the legacy DNS firewall feed on January 31st, 2017, so it is…
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Skipping error displays when applying licenses
CAUSE Customer tries to apply the same license twice to the same appliance. RESOLUTION The "skipping" error message appears when a license has already been applied to the appliance and you try to apply the same license a second time. To determine whether the license has already been applied, go to the CLI and issue the…
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How to add an additional user to Cloud Services Portal (CSP)
After logging in to CSP support page (), follow the below instructions: Click the "Portal users" tab. Click the " Add user " button from the top right corner of the page. Fill in the mandatory fields, in the Popup window and submit the form. Note: If you are still having issues to access the portal, please feel free to…
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How to download license files from support portal
To retrieve your product license keys for NIOS appliance: 1. Login with valid credentials to https://support.infoblox.com. 2. Click the "My Products" on the main navigation bar on top of the page. 3. Select option "Download License". 4. Enter your serial number in the web form. 5. Select .TXT download (or Select 'Display…
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System swap memory usage exceeds its critical threshold value
Cause The critical threshold value for swap memory usage defaults to 20%. Swap memory usage may exceed its critical threshold value under various conditions. It becomes important when performance is impacted. Resolution Increase the critical threshold value when swap memory usage exceeds the threshold but does not increase…
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How to stop Scheduled upgrade forcefully (How to gain administrative access during a revert wi
Cause NIOS now includes a built-in revert window, where the entire Grid can be reverted to the old NIOS version without any changes to the database. This is a disaster recovery mechanism. The revert window ensures that all protocol services and Grid communication is working fine in the new NIOS release. Administrative…
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Troubleshooting issues with HA and Cisco switch ports
When using High Availability (HA) for Infoblox appliances, verify the following items on all four of your Cisco switch ports: Enable Portfast Portfast should be enabled on all switch ports going to an Infoblox device. Infoblox devices use VRRP for HA, so timely responses to the multicast packets are required. By turning on…
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Upgrading NIOS using Bin or Bin2
Resolution The bin and bin2 files contain the same files and software. The bin2 file is signed with a longer key which provides greater protection against tampering. Upgrading using bin2 files is supported in NIOS 6.3.3 and later. Note: Bin2 requires more CPU time to distribute and is not recommended on Grids where CPU…
