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Returning a defective unit to Infoblox
This article explains the RMA process: How to request a waybill, package the unit, and arrange to ship a defective unit back to Infoblox. It also explains shipping costs and replacement times. Requesting a Waybill Before you can return a defective unit, you need to get a Waybill number from Infoblox. To request a Waybill…
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Skipping error displays when applying licenses
PROBLEM SUMMARY Customer gets "skipping" error message when trying to apply a license to a NIOS appliance. For example, "0 licenses installed. Error(s): Skipping DHCP license egAAAikLTlalP932ByWC+74kMoPdGA==. Expires sooner or has the same expiration as the existing license." CUSTOMER ENVIRONMENT All NIOS appliances…
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Getting license keys for RMA replacements
Problem Summary RMA replacement appliances do not come preloaded with product license keys. After receiving your RMA replacement appliance, you must go online to retrieve and apply the product license keys. RMA product licenses become available online after the replacement appliances are shipped. Note: The only exception…
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Recommended Customer Procedures for Accepting RMA Shipments Part B : Software Function Check
Problem Summary You have received your RMA / Replacement equipment and it is not functional (working as expected). Customer Environment Any RMA situation involving Infoblox NIOS appliances. Versions ALL versions of NIOS Cause When RMA replacement equipment is not functional. Resolution Please use this attached Recommended…
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Recommended Customer Procedures for Accepting RMA Shipments Part A : Hardware Check
Problem Summary You have received your RMA replacement equipment and it is not functional (working as expected). Customer Environment Any RMA situation involving Infoblox NIOS appliances. Versions All versions of NIOS Cause When RMA replacement equipment is not functional. Resolution Please use this attached Recommended…
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Upgrading Network Automation from Version 4.3.1 to Version 7.1.3
Before the upgrade: Contact our Technical Support Team before starting any upgrade process from Network Automation 4.3.1. Please check the Release Notes associated with each version before downloading the files for that version. Need special attention to the Release Notes for version 6.5.4 since this version includes…
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How does a Forward zone work?
If you would like to forward queries for a domain to a set of DNS servers, then you can configure the zone as a forward zone. A forward zone consists of two components: Forwarders These are DNS Servers to which the queries for the zone are forwarded to. Forwarding Member These are Infoblox appliances which gets queries for…
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NetMRI OC (HA) GUI not accessible
Problem Summary NetMRI OC (HA) GUI not accessible Customer Environment Customer has an OC (HA) with two collectors, one of which is an HA Versions NetMRI 7.1.2 Cause Customers are converting NetMRI systems to HA that may have different upgrade histories. Older NetMRI versions did not have all the system users that newer…
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After upgrade to NIOS 7.3.7 an error message is encountered in the syslog file: Error : "SEL
PROBLEM SUMMARY After upgrade to NIOS 7.3.7 (or later 7.3.x code), the following warning messages are filling up the syslog file: Nov 14 08:38:10 165.12.252.54 ipmievd: SEL buffer overflow, no new SEL message will be logged until the SEL buffer is cleared Nov 14 08:58:04 165.12.252.54 ipmievd: SEL buffer overflow, no new…
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NIOS upgrade path not found
Cause There is no upgrade path from the current grid release to the new release for which the file is being uploaded. Resolution Before you upgrade, review the Release Notes to identify the supported upgrade path from your current NIOS version. A list of NIOS releases is found on KB 2901 NIOS Releases . You can find the…
