08-22-2016 12:05 AM - edited 08-22-2016 12:07 AM
Has anyone faced an issue where the trinzic IPAM appliance and HA appliance stopped functioning and became unreachable through network or consol?
What could be the issue?
05-08-2017 02:08 PM
Please open a case with Support. Make sure you collect the following details:
1. Traffic Capture taken on the Grid master
2. IP Address of the Grid Master.
3. IP Address of the members which got disconnected
4. Support Bundle of the Grid Master.
Also if there is anyone located in the datacenter, please have them check the current status of the LEDs, Fans, LCD Panel outputs, Power Cable etc.
The above information can help the Support Engineers to work faster on the issue.