02-15-2022 09:49 AM
We at Infoblox understand that many of us continue to face challenges due to the ongoing Coronavirus pandemic. As Infoblox prepares for the next normal, we continue to monitor and adapt to changes in the business environment.
Ongoing Service and Support
Infoblox has taken proactive steps by enabling work-from-home for our employees as part of our robust Business Continuity Plan (BCP). We regularly review and update our plans to ensure the security, availability and resilience of our operations.
Based on our BCP we are prioritizing our customer requests according to their impact and urgency. For non-service impacting requests, there may be some delays but the requests will be addressed with appropriate speed and due diligence.
Steps to Engage the Infoblox Customer Support Team
Our teams are on duty and working hard to ensure that you receive the high quality service you deserve as an Infoblox customer. We recommend engaging Infoblox support via our customer support portal. Over the past year, we have optimized our incident management, knowledge base content and our online search capabilities. As always, for Severity 1 situations we strongly recommend that you contact us via the phone.
We know that Infoblox solutions are an essential part of your business and that secure and reliable networking is especially critical during moments of crisis and uncertainty. Thank you for your continued business and trusting your critical network infrastructure to Infoblox.