A specific report is delayed or not being generated -
Logs/data to be collected:
- Name of the reports that are affected?
- Were you able to generate this report without any issues before?
- Are any firewalls blocking communications between tcp/1024 through tcp/65535 on forwarder to tcp/9997 on the indexer (Reporting appliance)?
- Grid Master support bundle.
- Reporting servers support bundle.
- Database backup from NIOS as well as from the reporting appliance.
- Output of the command 'show date' from CLI of the reporting appliance.
- Traffic capture from "All" ports of the reporting member. Run the capture for 5 minutes.
High CPU observed on a physical or vNIOS Member which has Reporting enabled -
Logs/data to be collected:
- When did the issue start?
- Is the affected member running vNIOS? If yes, please provide below details:
-
- Screenshot from VMWare vSphere client which shows the hardware details, CPU/Memory usage, version, etc
- Grid Master support bundle.
- Reporting servers support bundle.
- Database backup from NIOS as well as from the reporting appliance.
- Output of the following CLI commands from SSH of the reporting appliance.
Infoblox > show connections numerical
Infoblox > show cpu 10 40
Infoblox > show memory
Infoblox > set maintenancemode
Maintenance Mode > show process all
Maintenance Mode > set maintenancemode off
- Screenshot of CPU usage in the ‘System Activity Monitor’ widget for the reporting member. You can add this widget in the Dashboard panel >> select Status >> click on the drop down button next to Status and click 'Add Content' >> Drag and drop 'System Activity Monitor' widget to the dashboard screen.
- Screenshot of ‘CPU Utilization Trend (Detailed)’ report by Login to GUI >> Reporting >> Reports >> Reports >> select “CPU Utilization Trend (Detailed)” >> in filter select the reporting member.
No reporting data -
Logs/data to be collected:
- Are any firewalls blocking communications between tcp/1024 through tcp/65535 on forwarder to tcp/9997 on the indexer (Reporting appliance)?
- Grid Master support bundle.
- Reporting servers support bundle.
- Database backup from NIOS as well as from the reporting appliance.
- Traffic capture from "All" ports of the reporting member. Run the capture for 5 minutes.
