Change Customer Support Portal Admin

hendrajayas
hendrajayas
in Community Support

Hello, how to change the customer support portal username, because the user already resigned from the company. We want to access the customer support portal because we want to deploy the RPZ using RPZ Feed.

Thanks

Answers

  • Krishg
    Krishg

    Hello,

    Please note that you can complete the following form to gain access to the Customer Support Portal:

    https://support.infoblox.com/SupportPortalRequest

    Once access is granted, you’ll be able to manage existing users and proceed with the deployment process.

    For guidance on managing support portal access for your organization, please refer to the Knowledge Base article linked below:

    https://support.infoblox.com/s/article/Manage-Support-portal-access-for-your-organization

    For any additional assistance, please don’t hesitate to contact us at customerservice@infoblox.com

    Regards,

    Krishnanand G
    Infoblox Support

  • hendrajayas
    hendrajayas

    Hello, i already have that account, but that account doesn't have permission to access csp.infoblox.com. I need to access that site to configure the on-prem firewall rpz feed. How to get permission to access csp.infoblox.com ?

    Thanks

  • Krishg
    Krishg

    Hello,

    Thank you for your patience.

    Please note that each CSP portal is managed by a designated administrator who holds exclusive rights to manage user access, including adding or removing users.

    To assist you further, we kindly request that you share your account name. This will enable us to verify your access and provide the appropriate support.

    You may contact us at customerservice@infoblox.com, and we will be glad to assist you promptly and accordingly.

    Regards,

    Krishnanand G
    Infoblox Support

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