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GMC enabled and now connection loss
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04-16-2024 02:30 AM
We enabled in our Grid a GMC which was previous just a normal HA-Pair-Member. Now every 6h in the logs there is showing a connection loss to the GM.
We are running 9.0.3.
The ports should be opened:
PORT STATE SERVICE
1194/udp open openvpn
PORT STATE SERVICE
2114/udp open|filtered newheights
The interesting thing is that it always happening at the exact 6 hours. In the logs I just see the heartbeat error.
Someone any idea ?
If I roll back the GMC setting, does the appliances need to reboot completly ? We are running on the machine dhcp, will there be a service breakdown?
Re: GMC enabled and now connection loss
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05-01-2024 07:10 AM
Changing the appliance to be a "normal" member rather than a GCM will cause it to restart.
If the issue is happening exactly every 6 hours and it wasn't happening before, its possible that there is something happening that causes the heartbeat to fail for a bit. In this case, a support case is going to be the best step forward to investigate the cause of the heartbeat failure.
During a product restart, the DHCP service will not serve addresses but you should (?) have another DHCP server in a Failover Association?