Infoblox Community

#5080: Recommended Customer Procedures for Accepting RMA Shipments Part A : Hardware Check

Problem Summary


You have received your RMA replacement equipment and it is not functional (working as expected).


Customer Environment


Any RMA situation involving Infoblox NIOS appliances.



All versions of NIOS



When RMA replacement equipment is not functional.  




Please use this attached Recommended Customer Procedures for Accepting RMA Shipments to open a case with Infoblox Support.

This 2-part series of documents aims to provide Infoblox customers and partners with guidelines to check the replacement product or parts for damage during shipment, defects or Dead-On-Arrival (DOA) situations.


· Part A: Hardware Check.  See attached document.


o Visual Inspection of Shipment

o Pre-power Up Check

o Power Up Check


· Part B: Software Function Check.  




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