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#5082: Recommended Customer Procedures for Accepting RMA Shipments Part B : Software Function Check

adhill
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Posts: 46
adhill

#5082: Recommended Customer Procedures for Accepting RMA Shipments Part B : Software Function Check

‎03-15-2017 04:13 PM

Problem Summary

 

You have received your RMA / Replacement equipment and it is not functiona (working as expected).

 

Customer Environment

 

Any RMA situation involving Infoblox NIOS appliances.

 

Versions

ALL versions of NIOS

 

Cause

When RMA replacement equipment is not functional.

 

Resolution

 

Please use this attached Recommended Customer Procedures for Accepting RMA Shipments to open a case with Infoblox Support.

This 2-part series of documents aims to provide Infoblox customers and partners with guidelines to check the replacement product or parts for damage during shipment, defects or Dead-On-Arrival (DOA) situations.

 

Part A: Hardware Check.  

 

Part B: Software Function Check.  See attached document.

 

o Function/Specification Confirmation Test

o Function/Specification Confirmation Test via GUI

 

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