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Trending KB Articles

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Support Central: KB #1287: Transferring a support bundle from an offline grid member

Looking to transfer a support bundle from an offline grid member?  Here's a trending support KB article to help you quickly manage the process.  Please let us know if this answered your question by giving a "thumbs up" at the bottom of this post, or leaving a comment! 

 

 

Customer Environment

Offline Member still has network connectivity and can communicate with an FTP or SCP server

NIOS Versions

6.7.0 and above
6.6.0 and above
6.5.6 and above
6.4.11 and above
5.1r6-11 and above

Resolution

Execute the following command from the CLI of the offline grid member. If the offline member is an HA pair, command should be executed from both active and passive nodes to collect the respective support bundles.

Infoblox > set transfer_supportbundle

Synopsis:

  set transfer_supportbundle [ftp|scp] <server-ip> <user-name> <user-password> [dest <file_name>] [core_files] [current_logs] [rotated_logs]

Description:

  This command will transfer the supportbundle to remote hosts either using ftp/scp protocol.
  This operation may take a long time to complete.

Examples:

Infoblox > set transfer_supportbundle ftp 10.1.1.2 upload foobar321 desttest_supportbundle.tar.gz core_files current_logs rotated_logs

WARNING:

This operation may take a long time to complete

Do you want to proceed? (y or n):y
supportBundle is uploaded to ftp server 10.1.1.2 successfully


Infoblox > set transfer_supportbundle scp 10.64.38.220 test password desttest_supportbundle.tar.gz core_files current_logs rotated_logs

WARNING:

This operation may take a long time to complete

Do you want to proceed? (y or n):y
supportBundle is uploaded to scp server 10.64.38.220 successfully

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