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Host PC not obtaining the expected IP address

New Member
Posts: 1
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Hi, community,


I would like to seek your kind assistance regarding this issue I am currently facing,


I have received a request from one of our customers to bind her computer's MAC Address to an IP Address.

I have done the following steps:
1. Navigate to the requested IP address
2. Click Add > Fixed Address
3. Enter computer's Wi-Fi MAC Address
4. Save
From the customer's computer
5. Open CMD
6. Release - Renew ipconfig

The computer was unable to obtain the requested IP address and has obtained a different IP address.


Hoping for your advice!

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