"Authorization failed" error when trying access Reporting tab

[#1]

Hi All,

I am getting an error, "Authorization failed. This user is not authorized to access the Reporting service.
User does not have adequate permission to access the App" when I try access the reporting tab.

- This is not a new setup, this was in production and it was working.

- I am getting this error when I am logging in as a super user. 

- Tried creating new user and provided the access(Read Write) access and tried.

- Disabled and re-enabled the Indexing and checked.

- Restarted the reporting service and checked.

I think this an issue with the Reporting App permission and not the general permission. Is there any way to fix it. Maybe like reset the reporting app?

Regards,

Depthcharge

[#2 · Accepted solution]

Hello Gokuldas,

As a super-user group is facing the trouble, I suspect someone might have accidentally removed the privilege from Reporting -> Administration -> Permissions OR from Home dashboard permissions. Try restoring the 'Infoblox Reporting & Analytics App' backup if you have a good one taken before. So when you take a NIOS backup, you got 3 options : NIOS data/Infoblox Reporting & Analytics App/Discovered data. While restoring the grid, you have the same set of options as well. Just select 'Infoblox Reporting & Analytics App' data to be restored & you should be good from there.

I strongly recommend working with Infoblox Technical Support to test/verify this before you do this in a production server. I hope that would help you get back up soon! 

All the best.

[#3]

Resotring solved the problem for me.

Very pleased to have received you assistance.

Regards,

Depthcharge