If you are using the DNS then you can change email very easily. you can simply update email id in your IPAM Panel. For instant support related to the Roadrunner email please contact Forgot Roadrunner Password for the best solution
Hello WBounni, Please verify if Data Indexing is turned on on this Grid/member properties, if not I would recommend you to open a case with support providing the support bundles and database backup. Regards, Syam.